General terms and conditions of business

As of 03/25

Your contractual partner is
CHICO Hängematte GmbH
Haugsberg 13
4151 Oepping
Tel: 07289 8226
E-Mail: office@chico.at

Hereinafter referred to as “CHICO” or “we”

1.    Scope

These General Terms and Conditions apply to all orders placed in our online shop by consumers.

By using the CHICO Hängematte GmbH online shop or placing an order, you agree to the following General Terms and Conditions.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

2.    Conclusion of contract

The purchase contract is concluded with CHICO Hängematte GmbH.

By presenting our products in the online shop, we make a non-binding offer to conclude a contract for these items. You can place products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer by clicking the order button for the items in the shopping cart. Immediately after submitting your order, you will receive an order confirmation by e-mail.

By clicking the button "Order with obligation to pay", you confirm the accuracy of your information, submit an offer to purchase the goods in the shopping cart, and agree to the validity of these terms and conditions.

A binding contract can also be concluded in the following cases:

•    If you choose payment by credit card, the contract is concluded at the time of the credit card charge.

We store the contract text and send you the order data and our terms and conditions by e-mail. You can also view the terms and conditions at any time on this page. For security reasons, your order history is no longer accessible via the Internet.

3.    Contract language

The languages available for the conclusion of the contract are German and English.

4.    Copyrights

Unless otherwise stated, all copyrights or usage rights of the content provided on the CHICO website (images, illustrations, texts, animations, videos, music, data, etc.) and the materials used are exclusively held by CHICO. The content may only be used for personal information purposes. Any modification, reproduction, distribution, integration or reproduction in other websites, media or systems requires prior explicit written permission from CHICO. The use of trademarks or signs (e.g., logos), regardless of the presence of a symbol (® or ™), is strictly prohibited.

5.    Delivery

You can choose delivery to an Austrian, German or Italian address specified by you, or collection from one of our stores (Upper Austria, Vienna).
Deliveries to other countries are possible. We reserve the right not to deliver to certain countries.
Delivery times are approximately 2–5 business days by mail and approximately 5–10 business days by freight carrier.

If you choose pickup in a store, you will be notified by e-mail when your order is ready. Pickup is available during the opening hours listed at https://www.chico.at/kontakt/.

For deliveries of items that are large or heavy and shipped via logistics partner, they will contact you to arrange a delivery date.

We reserve the right to make partial deliveries depending on packaging constraints.
Please note that some products are shipped disassembled for easier transport.

6.    Prices and shipping costs

All prices are in EURO, include the applicable VAT, and exclude shipping costs.

Shipping costs may vary depending on the products ordered and the country of delivery. More information is available at www.chico.at/Versandkosten

For countries not listed, shipping costs are calculated upon request.
Note: For shipping to non-EU countries, import VAT and customs duties may apply, which must be borne by the recipient.

Prices valid at the time of order apply. Price errors excepted.

7.    Colors, wood grain

We take reasonable efforts to accurately display product characteristics, including composition and colors. However, color display depends on your computer system and may not be accurately reflected. Minor color variations are possible.

Wood is a natural product. Its grain can vary significantly and is not considered a defect.

8.    Payment methods

The following payment options are available in our shop:

Prepayment: You receive a pro forma invoice with our banking details. Delivery will follow promptly after receipt of full payment.
Your items will be reserved for 14 days. If payment is not received within this time, your order will be canceled.

Credit card: You enter your card details during checkout. Your card is charged immediately after the order is placed.

EPS instant transfer: You will be connected to your familiar online banking system via the EPS payment method. After login, a pre-filled transfer form is displayed. You select your account and confirm the payment with a TAN.
No additional registration is required. EPS online transfer is free, convenient and secure.

Paypal: To pay via PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, verify with your login data, and confirm the payment instruction.
The transaction is carried out immediately after placing the order. Further instructions are provided during the checkout process.

We reserve the right to limit the selection of payment methods.

9.    Retention of title

The goods remain our property until full payment is received.

10.    Warranty

The statutory warranty rights apply with a warranty period of two years starting from delivery of goods or provision of digital content (download items). Warranty rights expire three months after the end of the warranty period. Any additional warranty conditions provided with the goods apply in addition; legal rights are not restricted. For warranty issues, please contact our customer service.

If the delivered item is defective, we will either repair or replace it, at our discretion.

11.    Guarantee

We provide a 2-year guarantee from the date of product handover to the customer. This guarantee covers freedom from defects. CHICO will either repair or replace defective products or parts during the guarantee period, at its discretion. This guarantee excludes defects, malfunctions or wear and tear due to improper use or maintenance.

12.    Data protection, use of cookies

Information on data processing and the use of cookies as well as your rights can be found in the website’s privacy policy.

13.    Right of withdrawal

You have the right to withdraw from this contract within 14 days without stating a reason. The withdrawal period is 14 days from the date you (or a third party authorized by you, who is not the carrier) receive the goods. To exercise your right of withdrawal, you must notify us, CHICO Hängematte GmbH, Haugsberg 13, 4151 Oepping, Tel.: 07289 8226, E-Mail: office@chico.at, via a clear statement (e.g., a letter sent by post or e-mail) of your decision to withdraw from the contract. You may use the sample withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient to send the notice before the deadline expires.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out and return this form.)

– To CHICO Hängematte GmbH, Haugsberg 13, 4151 Oepping, office@chico.at

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if this form is submitted on paper)

– Date

(*) Delete as appropriate.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the cost of delivery (except for the additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

You shall bear the direct costs of returning the goods.
The following return shipping costs apply:

You are only liable for any diminished value of the goods if this loss in value is due to handling the goods in a way that is not necessary to ascertain the nature, characteristics, and functioning of the goods.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

The return of goods must be in the original packaging or in packaging suitable for shipment.

You must send back or hand over the goods without undue delay and in any event not later than fourteen days from the day on which you notify us of the withdrawal from this contract.

The deadline is met if you send back the goods before the period of fourteen days has expired.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to goods that are made to the customer’s specifications or are clearly tailored to personal needs, e.g., special patterns or custom-made products.

14.    Transport damage

If goods are delivered with obvious transport damage, please report this to the delivery person as soon as possible and contact us immediately. Failure to report this or contact us will have no consequences for your statutory rights and assertion of claims, particularly your warranty rights. However, you will help us assert our own claims against the carrier or transport insurance.

15.    Liability

We assume unlimited liability in all cases for claims related to damages caused by us, our legal representatives, or vicarious agents.

•  in the event of injury to life, body, or health

16.    Customer account

Adult customers and companies can register on the "Registration" page by entering a password and creating a permanent customer account. Customer data and order details are saved. These details will be suggested for future orders after logging in. The customer can confirm or change them. Customers who do not require a customer account can continue the ordering process without entering a password.

You can view your stored data at any time in your customer account. You can cancel your customer account at any time by sending an email to office@chico.at.

The customer is obligated to keep his password secret from third parties and to change it immediately if he has reason to believe that a third party has gained knowledge of his password. The customer guarantees that the data he has entered is complete and correct.

17.    Code of Conduct

We have submitted to the following code of conduct:

Trusted Shops

18.    Final provisions

The laws of the Republic of Austria apply.